A Visitor’s Handbook – ValuePlus Auto Service and VPX Shop Locations

Pinoy Trekker | A Visitor’s Handbook – ValuePlus Auto Service and VPX Shop Locations |  It’s normal to feel a little anxious when you go to an auto care center for the first time, regardless of how long you’ve been driving or how many times you’ve been a car owner. There is, however, no cause for concern on your part if you take your vehicle to ValuePlus Auto Repair or any of the VPX shop locations. Over the entirety of your visit, our staff will be available to act as your personal tour guides, ensuring that you are well-educated and enjoying a pleasant experience at all times. In the following paragraphs, you will find all of the information that you require in order to get ready for your visit.

Using our car owner’s app, you can schedule an appointment and receive an initial consultation.

It is necessary to make an appointment before visiting one of our locations. Most of our locations have online scheduling systems, but we also provide a car owner’s app that customers can use to book appointments, pay for services, track the progress of their repairs, and save their history. Throughout the repair process, this app ensures transparency and customer engagement. During the initial consultation, you will discuss the problems you are having with your vehicle as well as any specific repairs you believe are required. This information assists the service technician in preparing for your visit and ensuring that the necessary parts and equipment are available.

The customer’s lounge

When you arrive at one of our stores, there is usually a waiting area for customers. This area should be clean, comfortable, and well-lit, with amenities like free Wi-Fi, refreshments, and reading materials available. While you wait, read any posted notices about our shop’s policies, warranties, and certifications. These specifics can provide important insights into the quality of services provided.

The initial inspection

When your vehicle is ready for service, a technician will conduct an initial inspection to determine the problem. This procedure could include a visual inspection, computer diagnostics, or a test drive. Prepare to provide any additional information regarding the symptoms you’ve observed. The more information the technician has, the easier it will be for him to identify the problem and recommend a solution.

The service quotation

A service advisor will provide a detailed service estimate following the inspection. This document outlines the repairs that are required, the associated costs, and the estimated completion time. Make sure to thoroughly review this information and ask any questions you may have. The service advisor is there to assist you in understanding the estimate and ensuring that you are satisfied with the proposed repairs. Remember that the estimate is just that: an estimate. Some repairs may necessitate additional work or parts, which may increase the overall cost.

Repair approval

Before any work on your vehicle can begin, you must authorize the repairs. Signing a repair order confirms your acceptance of the services and associated costs. Read the document carefully and ask for clarification if you don’t understand anything.

During the repair process, communication is essential.

A reputable auto repair shop, such as ours, will keep you updated throughout the repair process. Our car owner app lets you track the status of your vehicle’s repairs in real time, ensuring transparency and customer engagement. You may also receive phone calls, text messages, or emails to keep you updated on the situation. Communication is essential because it allows you to ask questions, address concerns, and make informed decisions about any additional services that may be necessary.

Quality control and final inspection

When the repairs are finished, the technician will conduct a final inspection to ensure that everything was done correctly and to the highest standard possible. This could include taking a test drive or running additional diagnostic tests. Quality control is an important step in the process because it ensures that your vehicle is safe and roadworthy.

Obtaining your vehicle

When you come to pick up your vehicle, the service advisor will go over the repairs that have been completed as well as any additional work that may have been required. They will also give you an itemized bill outlining the cost of parts, labor, and any additional fees. Make sure to thoroughly review this information and, if necessary, seek clarification.

Follow-up after service and use of the car owner’s app

Many auto repair shops, including ours, will contact you after your visit to ensure that you are satisfied with the work and to address any lingering concerns. Phone calls, text messages, or emails may be used for follow-up. Furthermore, our car owner’s app allows you to review your repair history, access important vehicle information, and schedule future appointments, making it easier to stay engaged and keep your vehicle in good shape.

Conclusion

It doesn’t have to be a stressful experience to visit a ValuePlus Auto Service or VPX shop location. You can feel confident and informed if you know what to expect throughout the entire process, from booking an appointment with our car owner’s app to picking up your vehicle after repairs. Our dedication to transparency, communication, and customer engagement ensures that your vehicle is in good hands and that you are an active participant in its upkeep.

ValuePlus Auto Service and its VPX franchise locations are leading providers of automotive repair, offering a full range of services to their customers. With years of experience in the industry, ValuePlus and VPX have a reputation for quality and expertise, making them a trusted choice for customers in need of automotive services. 

For more information about ValuePlus’ services, please visit www.valueplusph.com or their social media @valueplusauto .